Luks Casino Turkey Responsible Gambling: Q&A Guide

Q: What is the age limit for registration?

Only players who are at least 18 years old can register. The registration form requires you to confirm this. We reserve the right to verify your age.

Q: How do I exclude myself from play?

You send the request from your registered email address. You confirm the request on the site. Your account closes once pending payouts are complete.

Q: How often can I submit a self-exclusion request?

You can submit a self-exclusion request once every 90 days. Lifting the exclusion requires a new request. That request must wait at least 30 days.

On our platform, gambling is offered as a form of entertainment. We do not guarantee winnings, and we recommend against treating gambling as a source of income. This page answers common questions about the age limit and the self-exclusion process.

What is the age limit for registration?

Only players who are at least 18 years old can register on the platform. The registration form requires you to confirm this condition separately. We reserve the right to verify your age and identity at any time. This verification is completed through document upload, reviewed by KYCAID.

How do I exclude myself from play?

If you want to take a break from gambling, you have the right to exclude yourself. The process runs through four steps:

Send your exclusion request from the email address registered to your account.
Confirm the request on the site.
Any pending payouts are completed after confirmation.
Your account closes once those payouts are complete.

This process applies to both the casino and sports betting sections. Our platform runs both services under a single account.

How often can I submit a self-exclusion request?

You can submit a self-exclusion request once every 90 days; a second request within the same period is not processed. Lifting the exclusion requires a new request, which can only be submitted at least 30 days after the previous one. We reserve the right to review this request, and we may decline it where necessary.

Are limit-setting tools available?

At present, there is no self-service tool for setting an instant deposit limit. There is also no tool for setting a session-time or bet limit. If you want to restrict your play time or spending, one path is currently available. That path is submitting a self-exclusion request by email.

Advantages: The exclusion process runs on a clear timeframe. Your request is logged through email, and your account closes once pending payouts are complete.
Things to note: There is no instant, self-adjustable limit tool. Self-exclusion requests can only be submitted by email, and a new request requires a 30-day wait.

How do I reach customer support?

You can send your self-exclusion request, or any question about this page, to our customer support team. Keeping gambling a controlled experience for you matters to us. Use the email address registered to your account, since requests from a different address may not be verified.